Dear Superior Aluminum Products Valued Customer,
As many of you know, on Sunday, March 22nd the Governor of Ohio issued a “Stay at Home” Order. This order limited social movement and will officially shut down any Ohio business deemed “non-essential” as of midnight tonight. After thoroughly reviewing the directive and discussing with many of our Ohio-based customers (plus others in states with similar directions), it was determined that Superior Aluminum falls under the Essential Business category and will continue to operate, serving customers on an as-normal-as-possible basis. At this time, product lead times and delivery schedules remain on track as previously scheduled. Our operations team is presently ensuring continued operations from our suppliers’ sides. If we are currently working on an active project together, please inform us as soon as reasonably possible if there are any scheduling changes on your part, so that we can best serve you during these times.
We want to assure you that Superior has taken every precaution possible to do our part in maintaining our high-quality standards, while fulfilling our social duties to limit the spread of this virus. Many of our office employees, when possible, have been working remotely for the past week with much success, and will continue to do so. Those on our production floor have been diligently maintaining proper social distancing and cleaning procedures.
Social distancing will affect our delivery methodology slightly in that, for the time being, our drivers will no longer be entering our customers’ facilities. All deliveries will be made curbside in order to limit our team members’ exposure to others. Please inform us on how to best implement this change as it pertains to your specific situation.
If you have any other questions for us, or any other special needs from Superior Aluminum during this time, please reach out and let us know. Thank you for your business and for keeping in close communication, and above all else please stay safe and healthy!